1. Acceptance of Terms
These Terms of Use (the “Terms”) form a binding agreement between you (the “Customer,” “you,” or “your”) and CookieLet (a DigitalOfficePro company), the provider of the Cookielet consent management platform (the “Service”). By creating an account, completing a purchase, clicking to accept, or otherwise accessing or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms.
If you are entering into these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity, and references to “you” apply to that entity. If you do not agree to these Terms, you must not access or use the Service.
These Terms apply together with any policies referenced within them, including our Privacy Policy and, where applicable, a Data Processing Agreement.
2. About Cookielet
Cookielet is a consent management platform that provides technical tools to help website and application operators present cookie and tracking notices, collect and record end-user consent, manage consent preferences, and control the behavior of cookies and similar technologies on their digital properties.
The Service is provided on a software-as-a-service basis and may include consent banners, preference centres, consent logging, scanning utilities, integrations, and related reporting features. We may add, modify, or remove features from time to time as the Service evolves.
Cookielet provides technical consent management tools only. It does not provide legal advice. Information made available through the Service, our website, documentation, or support channels is offered for general informational purposes and does not constitute legal advice.
3. Account Registration
To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.
You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must keep your login details confidential and notify us promptly if you suspect any unauthorised access or use.
Accounts are intended for use by the registered Customer and authorised users acting on the Customer's behalf. You may not share, sell, or transfer your account to any third party except as expressly permitted in these Terms.
4. Customer Responsibilities
The Service is designed to be configured by you to meet your own operational, technical, and legal requirements. You retain sole responsibility for how the Service is set up and used on your properties. You are responsible for:
- configuring, deploying, and testing the Service correctly on your websites or applications;
- determining which cookies, scripts, and tracking technologies operate on your properties and categorising them appropriately;
- ensuring that your use of the Service complies with all laws and regulations applicable to you;
- maintaining your own privacy notice, cookie policy, and any other disclosures required of you;
- verifying that the Service performs as you intend before relying on it in production; and
- the acts and omissions of your authorised users and anyone who accesses the Service through your account.
You — not Cookielet — are responsible for configuring the platform correctly and for ensuring your own legal and regulatory compliance.
5. Permitted Use
Subject to these Terms and your payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term. You agree that you will not, and will not permit others to:
- copy, modify, distribute, sell, sublicense, rent, or lease the Service except as expressly permitted;
- reverse engineer, decompile, or attempt to derive the source code of the Service;
- use the Service to build or support a competing product or service;
- circumvent or interfere with any security, usage limits, or access controls of the Service;
- upload or transmit malicious code or use the Service in a way that could damage, disable, or impair it;
- use the Service for any unlawful, fraudulent, infringing, or abusive purpose; or
- remove or alter any proprietary notices, marks, or attributions contained in the Service.
6. Subscription, Fees, and Payment
The Service may be offered under free and paid plans. The features, usage limits, and pricing applicable to each plan are described on our website or in the relevant order. We may offer trial or free tiers, which may carry feature limitations and may be changed or withdrawn at any time.
Paid subscriptions are billed in advance on the cycle described for your chosen plan. Unless stated otherwise, subscriptions renew automatically for successive terms until cancelled, and you authorise us (or our payment processor) to charge the applicable fees using your selected payment method at each renewal.
Fees are exclusive of taxes unless stated otherwise. We may change our pricing or plan structure from time to time; any change to recurring fees will apply from your next renewal. Except where required by applicable law or expressly stated, fees are non-refundable.
7. Cancellation and Termination
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period, and you will continue to have access until that period ends.
We may suspend or terminate your access to all or part of the Service if you materially breach these Terms and fail to remedy the breach within a reasonable period after notice; if your use poses a security, legal, or operational risk; or if required by law.
Upon termination, your right to use the Service ends and any licences granted to you cease. Provisions that by their nature should survive termination — including those relating to intellectual property, disclaimers, limitation of liability, and governing law — will continue to apply.
8. Intellectual Property
The Service, including all software, code, designs, text, graphics, trademarks, and other materials we provide, and all intellectual property rights in them, are and remain owned by us or our licensors. These Terms grant you a right to use the Service only; they do not transfer any ownership to you.
You retain ownership of the content and data you provide or that is collected on your behalf through the Service (“Customer Data”). You grant us a limited, non-exclusive licence to host, process, and use Customer Data solely as necessary to provide and support the Service.
We may use aggregated and anonymised data that does not identify you or any individual to operate, improve, and develop the Service.
9. Data Protection and Privacy
Each party agrees to comply with the data protection and privacy laws applicable to it. Our collection and use of personal data in connection with the Service is described in our Privacy Policy.
Where we process personal data on your behalf in providing the Service, you act as the controller and we act as the processor. You are responsible for establishing a valid legal basis for any processing carried out through the Service and for providing any notices and obtaining any consents required from your end users.
10. Third-Party Services
The Service may integrate with, link to, or rely on software, components, or services provided by third parties, including open-source components and external platforms you choose to connect. Your use of any third-party service is governed by that third party's own terms and policies, and we are not responsible for their availability, performance, content, or practices.
11. Service Availability
We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or available at all times. Access may be affected by scheduled maintenance, updates, emergency repairs, or factors beyond our reasonable control.
12. Support
We provide support for the Service through the channels described on our website or within your plan. The scope, availability, and response targets for support may vary by plan and may be updated from time to time.
13. Disclaimers
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will meet your specific requirements, that it will operate without interruption or error, or that any configuration of the Service will achieve compliance with any particular law, regulation, or framework.
You are solely responsible for determining your legal obligations and for ensuring your own compliance. We are not responsible for any fines, penalties, or claims arising from your use, configuration, or reliance on the Service.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.
Subject to the above, to the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunity, however arising, even if advised of the possibility of such loss.
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these Terms and the Service will not exceed the total amount you paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.
15. Changes to Terms
We may update or modify these Terms from time to time. When we make material changes, we will take reasonable steps to notify you. Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
16. Governing Law
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, without regard to its conflict of law principles. The courts of England and Wales will have jurisdiction to resolve any disputes, except where mandatory law provides otherwise.
17. Contact Information
If you have any questions about these Terms or the Service, please contact us:
CookieLet (a DigitalOfficePro company)
Techhub, 101 Finsbury Pavement, EC2A 1RS, London, United Kingdom
Company number: 10899076
Email: mail@cookielet.com
Website: cookielet.com